Privacy policy
Last updated: June 3, 2026
This Privacy Policy describes how Electric Cloud LLC ("we", "us", "our") collects, uses, and discloses your personal information when you visit or make a purchase from drinkelectriccloud.com (the "Site").
Contact
If you have questions about our privacy practices or would like to make a complaint, contact us:
Email: hello@drinkelectriccloud.com
Mail: Electric Cloud LLC, 2801 Ocean Park Blvd #1136, Santa Monica, CA 90405
Information We Collect
Device Information — collected automatically via cookies, log files, web beacons, tags, or pixels: browser type/version, IP address and time zone, cookie data, pages viewed and products browsed, and how you interact with the Site.
Order Information — collected when you make a purchase: name, billing and shipping address, payment information, email address, and phone number.
Customer Support Information — any details you provide when you contact us.
How We Use Your Information
- Fulfill and ship your orders
- Process payments securely
- Communicate about your orders, subscription, and account
- Provide customer support
- Improve our products and website
- Send marketing communications (only if you opt in)
- Screen for fraud and prevent unauthorized transactions
Sharing Your Information
We share personal information with service providers who help us operate, including Shopify (e-commerce platform), Authorize.net (payment processing), Klaviyo (email marketing, only if you opt in), and UPS/USPS (shipping). We may also share information to comply with applicable laws or protect our rights. We do not sell your personal information.
Advertising & Analytics
We use your information to deliver advertising we believe may interest you, through partners including Meta (Facebook/Instagram) and Google Analytics. You can opt out of targeted advertising through the Digital Advertising Alliance.
Cookies
We use cookies to remember your preferences and understand how you use our Site. You can manage cookie preferences through your browser settings.
Do Not Track
We do not alter our data practices in response to Do Not Track signals, as there is no standard interpretation at this time.
Data Retention
We retain your personal information as long as necessary to provide our services, unless a longer period is required by law. You can request deletion at any time (see Your Rights).
Your Rights
All customers: you may access, update, or request deletion of your personal information — email hello@drinkelectriccloud.com.
California residents (CCPA): you have the right to know what we collect and how it is used, request deletion, opt out of the sale of personal information (we do not sell your data), and appoint an authorized agent.
European residents (GDPR): you have the right to access, port, correct, or erase your personal information, and to object to automated processing. Your information is processed in the United States.
Security
We take reasonable measures to protect your personal information. Credit card data is always encrypted during transfer and is never stored on our servers. Payments are processed securely through Authorize.net.
Minors
Our Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect immediately upon posting.
Complaints
If you have a concern about our privacy practices, contact us using the information above. If you are unsatisfied with our response, you may file a complaint with your local data protection authority.
