Refund policy

100% Feel-Good Guarantee

At Electric Cloud, your satisfaction is our top priority—especially when trying our products for the first time. If you're not completely satisfied with your first order, for any reason, just reach out to us within 30 days of delivery at hello@drinkelectriccloud.com, and we'll make it right—no hassle, no hard feelings, and nothing to ship back.

For subscription renewals and repeat orders, cancellations must be made before your payment method is charged, as our system begins preparing orders quickly to ensure fast delivery. Once your payment is processed and the order is in progress at our warehouse, it will not be eligible for a refund.

Additional Details

Refund Processing: Approved refunds will be returned to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

Unauthorized Returns: Returns sent to our warehouse without prior approval will not be accepted or refunded.

International Orders: We currently ship within the United States only and do not offer international orders or refunds at this time.